February 10, 2021 – Westlake Hardware, Inc. (“Westlake”) is issuing notice of a recent data security event that potentially affected the confidentiality of certain personal information.
What Happened. On August 26, 2020, Westlake discovered that certain computer systems in its environment were inaccessible. Westlake immediately launched an investigation with the assistance of third-party computer forensic specialists to determine the full nature and scope of the event. Westlake also notified federal law enforcement. Through this investigation, Westlake determined that an unknown actor gained access to certain Westlake systems between August 21, 2020 through August 30, 2020. The investigation determined that certain files on those systems were accessed and acquired by the unknown actor.
Westlake then worked with third-party specialists to perform a comprehensive review of the contents of the affected systems to determine what personal information was contained in the systems and to whom the information related. Upon completion of the third-party review, Westlake then conducted an exhaustive manual review of our records to determine the identities and contact information for potentially impacted individuals. On January 22, 2021, we confirmed address information for affected individuals to provide notifications. Although Westlake has no indication of identity theft or fraud as a result of this incident, Westlake is notifying potentially impacted individuals out of an abundance of caution
What Information Was Affected. The review determined that one or more of the following types of information associated with an individual were present on impacted systems and subject to access and acquisition by the unknown actor: name, address, date of birth, driver’s license or another government-issued identification number, Social Security number, financial account information, and limited medical and health insurance information.
What We Are Doing. The confidentiality, privacy, and security of information in our care is one of our highest priorities. Immediately after learning of the incident, we launched an investigation to determine the full nature and scope of what occurred. We also implemented additional security measures to further protect information and notified federal law enforcement and state regulators.
What Affected Individuals Can Do. Individuals are encouraged to remain vigilant against incidents of identity theft by reviewing account statements and credit reports for unusual activity and reporting any suspicious activity immediately to their financial institution. In addition, we are offering affected individuals access to complimentary identity and credit monitoring services for 12 months through TransUnion. Additional detail can be found below, in the Steps You Can Take to Protect Your Personal Information.
For More Information. If you have questions about this incident you may call our dedicated assistance line at 800-677-5578 Monday through Friday (excluding U.S. holidays), during the hours of 8:00 a.m. to 8:00 p.m., Central Time. Individuals may also write to Westlake at at 14000 Marshall Drive, Lenexa, KS 66215.